Browse through the categories or brands at the top of the web page.
Refine your search by filtering by subcategory, color, size, etc.
Click on the product image or name to view the product description and details.
Select the color and size you require.
Click ‘Add to Cart’ and the product you have selected will be added to your shopping cart (right top corner of the web page)
Go back to continue shopping and add more items to your cart.
When you are ready to purchase your selected items click on your ‘Shopping Basket’. At this point, you can modify by “View cart” and the quantity to add more or remove items and then click ‘checkout’.
Follow the instructions to fill out your personal information, payment methods, and delivery details.
Collect your order confirmation by email
What Methods of Payment Can I Use?
TLC accepts the following:
Credit Cards: Credit card, Visa, MasterCard, YOCO Payment, and Paypal.
We cannot accept cash, CODs, checks, money orders, or gift certificates for online purchases. If you have any questions, please call us at (+27) 021-6834186
What is a Credit Card Authorization?
Once your order is placed, a pre-authorization (pending charge/hold) for the full amount will be applied to your credit card. Depending on your financial institution, this pre-authorization is usually removed automatically within 7 days.
How can I track my order?
We will email you as items in your order ship, or if there are updates on the status of your order.
If you have a Leather Craftsmen profile, sign in to your account. You’ll see which purchases are on the way and get to the shipment tracking updates.
If you don’t have an account, find your order number, then go to order information and enter it. Track Your Order
For international orders, please call (+27) 021-6834186 or check your order history on our website.
Can I Return or Exchange My Purchase If I Don't Like It?
Customer Reviews: Share your thoughts about your The Leather Craftsman purchases. Assign a one- to five-star rating and write a review.
Email Updates: Get the scoop by signing up for specialized email updates. Whether you’re interested in fashion trends, menswear, womenswear, or sale items, we’ve got the email update for you. You can unsubscribe from our newsletters at any time by clicking Unsubscribe at the bottom of any email we’ve sent you.
Address Book: For a true time-saver, fill your address book with your family’s and friends’ addresses so that you never have to enter them again in the future.
Purchase History: If you’ve placed an order, you can determine its status, plus check on the order dates and order numbers for items you’ve purchased in the past.
Can I Cancel an Order?
You can request to cancel your order within a short time period after placing your order. To cancel your order, sign in to your account, find the order in your purchases, click “Details” and then click “Cancel Order” to start the request process. If the “Cancel Order” button is disabled, the window to cancel has passed and your order is not eligible for cancellation. We’re unable to cancel an order beyond this time period.
Your payment method will not be charged if we are able to cancel your order. If we’re unable to cancel your order, your payment method will be charged and your items will be shipped to you. We always have free returns by mail and in store.
How Do I Know If Ordering Online is Secure?
To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes “https” at the beginning. Most browsers offer additional security alerts as well.
How Do I Use a Promotion Code?
You may qualify for a promotion that is associated with a specific code. Promotion codes can be found on the promotion or product details page. To retrieve your gift, enter the code in the promotion code field in the payment section during the Checkout process. Promotion codes are not case sensitive.
Do I Need to Turn on Cookies in My Web Browser to Shop the Site?
Yes. theleathercraftsmen.com cookies allow us to:
Recognize you as a returning visitor.
Store and retrieve items in your Shopping Bag and in your Wish List.
TLC is committed to continually improving your experience with our website. Cookies are an effective way to identify unique and anonymous visitors and understand how they navigate our website. An anonymous visitor to our site remains anonymous in all cases. We do not attempt to identify visitors if they do not voluntarily register on our website or place an order. Cookies can’t be used to retrieve personal data from your hard drive, install a virus, get your email address or obtain any information about who you are.
We only use the information that we gather from the use of cookies to understand usage patterns, offer personalized features, or isolate problems experienced by visitors to our website. We do not use cookies for any other purpose.
Please be advised that our fulfillment center is operating as normally as possible under the new COVID-19 health and safety measures. We appreciate your patience and understanding as our processing times and refunds may be delayed.
FREE SHIPPING & FREE RETURNS are Applicable outside the South Africa?
Yes, we’ll ship almost anything on our site to anywhere in South Africa or even other countries too.
What would be the duration of Customized/Engraved Items?
These items may be shipped only via Standard Shipping and usually arrive within 3-4 weeks. For shipping timeframes on customized items shipped internationally, please contact customer service support@theleathercraftsmen.com.
Does Your Site Use Pop-Up Advertising?
No, theleathercraftsmen.com does not participate in pop-up advertising. If you are seeing pop-up ads on your computer screen, it is most likely due to an adware program installed on your hard drive. Many of these programs are designed to install themselves with little to no warning while you browse shopping, coupon, and music websites.
