Refund & Exchange Policy
The Leather Craftsman manages returns on a case-by-case basis with the vital aim of making our customers happy. We stand behind our products and services and want customers to be satisfied with them—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they, in turn, are fair with us. We apply refunds to the tender with which returned items were purchased. If we choose to provide a refund and no record of sale is available, we’ll ask for proof in a form of a transcript (if it would be taken from any outlet) or a payment deduction screenshot. A refund will be provided at the current price.
Refund a Purchase
We offer courtesy return shipping for items eligible for return in accordance with this Return Policy. Subject to certain conditions and exceptions explained below in this Return Policy, and unless otherwise expressly indicated on a Product’s detail page at the time of purchase, we are pleased to accept timely returns of certain new and unused Products, as follows:
- Full Price: Products purchased at full price are eligible for return for a full refund within 20 days from the date that the Product was delivered to you.
- Promotions: Products that are purchased with a Promotion are eligible for return for a full refund within 14 days from the date that the Product was delivered to you.
- Final Sale: Products purchased on final sale (as further described below) are not eligible for return or a refund.
Special Conditions
To help protect our customers and make sure every return or exchange is dealt with fairly, we reserve the right to not refund the following:
- Your products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including The Leather Craftsman hanging tags and leather tags should all be included where provided.
- Any returned products which are lost or damaged due to fire, flood, or natural disaster do not include the packaging materials, soiled, or altered may not be accepted and refunds or credits will not be issued for such returns.
- Items that were not purchased directly from The Leather Craftsman (For example, items purchased at eBay or amazon marketplace online stores, third-party retailers).
- Refunds or credits will not be processed until the items are returned and inspected by The Leather Craftsman.
- Refunds are generally processed within 4-6 weeks of when the returned item is received at our warehouse.
- On rare occasions, The Leather Craftsman (may refuse a return based on the nature of prior transactions.
For international orders, the costs of shipping and any import taxes and duties paid are non-refundable.
The Leather Craftsman is not responsible for any missing packages or COD. We have the right to charge a restocking fee if the product is not returned in its original condition. We reserve the right to refuse delivery of packages received without a Return Authorization.
Free Returns at a Store or by Mail
Use one of our convenient options to return any item purchased at The Leather Craftsman or theleathercraftsmen.com.